Terms and Conditions

1. Acceptance of Terms

By accessing or using OutReaq CRM(the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Service.

The Service is owned and operated by Automation Services Ltd., a company registered in Bangladesh with its registered office at House: Kha-116/1, South Badda, Dhaka-1212, Bangladesh. References to "we", "us" or "our" mean Automation Services Ltd..

Our Privacy Policy and Return & Refund Policy form part of these Terms.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, complete information and to keep it up to date.

3. Subscriptions, Payments and Refunds

• Paid plans are billed for the billing interval you select (monthly or yearly). The price shown at checkout is the total you pay for that interval, inclusive of applicable taxes, in your account's billing currency.
• Online payments are processed securely through SSLCommerz, our payment gateway. We do not receive or store your card number, mobile-wallet PIN or bank credentials.
• Your plan is activated once the gateway confirms a successful payment. Subscriptions do not renew automatically; to continue on a paid plan you make a new payment before or shortly after the current period ends. A lapsed plan reverts to the free plan after a short grace period.
• SMS and WhatsApp message credits are billed separately from your plan, from a prepaid message balance. Advertising budgets are paid by you directly to Meta, Google or LinkedIn and are never collected by us.
• Refunds are governed by our Return & Refund Policy. Approved refunds are returned to the original payment method within 7–10 working days.
• We may change plan pricing with reasonable notice. Price changes never affect a period you have already paid for.

4. Acceptable Use

You agree not to:

• Use the Service to send spam or unlawful communications.
• Upload or transmit malicious code or attempt to compromise the Service's security.
• Reverse engineer, resell, or sublicense the Service without our written permission.
• Violate any applicable laws or third-party rights.
• Use the Service to harass, defraud, or harm others.

5. Customer Data

You retain ownership of the data you submit to the Service ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely to provide the Service. You are responsible for ensuring you have the right to upload Customer Data and for its accuracy.

6. Third-Party Integrations

The Service integrates with third-party platforms (such as Google Ads, Meta/Facebook, WhatsApp Business, LinkedIn and email providers). Your use of those integrations is also subject to the third party's terms. We are not responsible for the availability or behavior of third-party services.

7. Advertising and Data Sharing

We do not display third-party advertisements on this website or inside the Service. Where we share personal information with service providers — our payment gateway, hosting and email-delivery providers, and the platforms you choose to connect — we do so only as described in our Privacy Policy, and we remain responsible for that sharing.

8. Intellectual Property

All rights, title, and interest in the Service, excluding Customer Data, remain with Automation Services Ltd. and its licensors. No rights are granted other than those expressly stated in these Terms.

9. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that may cause us legal liability or harm. Upon termination, your right to use the Service ends; provisions that by their nature survive will continue in effect.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, Automation Services Ltd. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Our aggregate liability shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Automation Services Ltd. and its affiliates from claims arising out of your use of the Service, your Customer Data, or your violation of these Terms.

13. Changes to the Terms

We may update these Terms from time to time. If changes are material, we will provide notice through the Service. Continued use after changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the People's Republic of Bangladesh, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.

15. Contact

Questions about these Terms? Contact us at:

Automation Services Ltd.
House: Kha-116/1, South Badda, Dhaka-1212, Bangladesh
Email: info@outreaq.com or pappow@gmail.com
Phone: +880 1791-001818