Return & Refund Policy

1. Overview

This Return & Refund Policy explains when and how you can receive a refund for payments made to Automation Services Ltd. for OutReaq CRM subscription plans purchased on this website. All online payments are processed securely through SSLCommerz.

OutReaq CRMis a software-as-a-service product. There is no physical product to return; a "return" under this policy means cancelling a subscription payment and receiving a refund as described below.

2. When You Are Eligible for a Refund

You are eligible for a refund in the following cases:

• Duplicate payment — you were charged more than once for the same subscription period because of a technical error.
• Billing error — you were charged an amount different from the price displayed at checkout.
• Plan not activated — your payment succeeded but your plan was not upgraded within 24 hours, and we are unable to activate it after you contact us.
• New subscription, first payment — you request a refund within 7 daysof the first payment of a new paid plan and the paid plan's features have not been materially used (for example, no campaigns sent, no AI content generated and no data exported using paid quotas).
• Service failure — the Service was unavailable for an extended period for reasons attributable to us. In this case we may, at our discretion, issue a full or pro-rated refund or extend your subscription period.

3. When Refunds Do Not Apply

• Renewal payments (monthly or yearly payments after the first payment of a plan).
• Refund requests made more than 7 days after the first payment.
• Unused time on a plan you decide to stop using. Your access continues until the end of the paid period; we do not pro-rate refunds for the remaining days.
• SMS and WhatsApp message credits that have already been consumed. Message balances are billed separately from your plan.
• Advertising spend. Ad budgets for Meta, Google or LinkedIn campaigns are paid by you directly to those platforms and are never collected by Automation Services Ltd..
• Accounts suspended or terminated for a breach of our Terms and Conditions.

4. Refund Timeline

Approved refunds are returned to your original payment method (card, bKash, Nagad, Rocket, internet banking or any other method offered through SSLCommerz). Refunds are processed within 7–10 working days from the date we approve your request. The time for the amount to appear in your account may vary depending on your bank or mobile financial service provider.

We will confirm the refund by email, including the original transaction ID, once it has been issued.

5. How to Request a Refund

Email us at info@outreaq.com or pappow@gmail.com with:

• Subject line: "Refund Request"
• The email address you registered with and your organisation name
• The transaction ID — shown on your receipt under Dashboard → Subscription → Payment history
• A brief description of the issue

We will review your request and respond within 2 working days. If we need more information we will contact you at your registered email address.

6. Cancellations and Downgrades

Subscriptions do not renew automatically and we do not store your card or wallet details. To stop using a paid plan, simply do not make the next payment: your plan stays active until the end of the period you have paid for, after which your account moves to the free plan. Your data is retained as described in our Privacy Policy.

A downgrade to a lower plan takes effect from your next payment. No refund is issued for the difference in price for the current period.

7. Contact

For any questions about refunds or cancellations, contact:

Automation Services Ltd.
House: Kha-116/1, South Badda, Dhaka-1212, Bangladesh
Email: info@outreaq.com or pappow@gmail.com
Phone: +880 1791-001818