Privacy Policy - NexaCRM

1. Introduction

NexaCRM ("we", "us", or "our") provides a customer relationship management platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website and services (the "Service").

2. Information We Collect

Account information: name, email address, password, organization, and tenant settings.
Customer data: contacts, deals, tasks, activities, and other CRM records you store in the Service.
Integration data: tokens and metadata from third-party services you connect (e.g., Google Ads, Meta, WhatsApp Business, Email).
Usage data: log data, device information, IP address, and interactions with the Service.
Cookies and similar technologies to keep you signed in and remember preferences.

3. How We Use Information

To provide, maintain, and improve the Service.
To authenticate users and secure tenant data.
To communicate with you about your account, updates, and support.
To execute integrations you authorize (e.g., publishing posts, sending campaigns).
To comply with legal obligations and enforce our Terms.

4. Sharing of Information

We do not sell your personal information. We share information only with:

Service providers who help us operate the Service (hosting, analytics, email delivery).
Third-party platforms you explicitly connect (Google, Meta, WhatsApp, etc.) to fulfill your requests.
Authorities when required by law or to protect rights, safety, and property.

5. Data Retention

We retain account and customer data for as long as your account is active. You may request deletion of your data at any time by contacting us. Some records may be retained to comply with legal obligations or resolve disputes.

6. Security

We use industry-standard technical and organizational measures to protect your data, including encryption in transit, access controls, and tenant isolation. No system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Third-Party Integrations

When you connect third-party services (such as Google Ads, Meta/Facebook, or WhatsApp Business), your use of those services is governed by their own privacy policies. We only access the data and perform the actions you authorize.

9. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date and, where appropriate, notify you through the Service.

11. Contact Us

If you have questions about this Privacy Policy, contact us at pappow@gmail.com.